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Q and A
- What is pleather?
Faux Leather or Pleather (Plastic Leather) is made of PU or Polyurethane, a synthetic material. It can be hand washed or wiped with a damp cloth to clean. If your mental images of synthetic leather include mostly un-breathable materials that crack and split, it's time to think again. Those kinds of fake leather are outdated, and rarely used these days. Higher quality synthetic leathers with a much more realistic look and feel are now available on the market, and many of them are being used to cover high quality products. - How do you measure heel height?
Heel height is measured from the inside of the heel (i.e. not the outward facing part of the heel) where the heel meets the floor, up to the base of the shoe. This is important - the measurement along the outside of the heel can be palpably different. - What if my shoes don't fit?
We have a great return policy - you can read about it here. Return your shoes in good condition within 21 days, and we'll refund or exchange as per our exchange policy. - Do you have Gift Certificates??
Yup - you can get a gift certificate emailed to a loved one/friend in no time at all. - Is it Vegan?
Oh yes! - everything you see at VeganChic.com has been pre-vetted for leather, satin, suede and wool - we're Vegan Society certified and we're proud of it! - Can I send you guys a check?
We take payment from Visa, Mastercard, American Express and Discover card - our shopping cart is easy to use - safe and secure. We don't currently accept check payment, because in the past it's slow and less secure (sending by mail), than credit card payment in our shopping cart. - Do you ship outside of the US?
Yes, we ship to most European destinations, and Australasia - if you don't see your country listed in the shopping cart - drop us a line requesting inclusion. Remember the dollar's weak - meaning if you live outside the US, you can buy more with your currency (pound, Canadian dollar etc.) - I don't see my size - What can I do!!?
Send us an email! We carry live inventory status, so if your shoe size isn't listed in the drop-down, we'll need to get more. So drop us a line, we love to know which sizes are popular!!